Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at info@elunix.nl. We will do our best to accommodate your request before the order is shipped.

Shipping

How long does delivery take?

Orders are typically delivered within 3 business days after dispatch. Delivery times may vary depending on your location.

Do you ship internationally?

We ship to selected countries within the European Union. Shipping options and costs are displayed at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Returns & Refunds

What is your return policy?

You have 14 days from the date of delivery to return an item. Items must be unused and in their original packaging.

How do I return an item?

To initiate a return, please contact us at info@elunix.nl with your order number and reason for return. We will guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 7–10 business days to your original payment method.

Products

Are your products high quality?

Yes! At Elunix, we work with carefully selected international partners to ensure our products meet high quality standards at affordable prices.

Still have questions?

Don't hesitate to reach out to us at info@elunix.nl. We're happy to help!